Frequently Asked Questions:
At Immersa Global, we specialize in creating off-the-beaten-path food, wine, language and cultural experiences in some of the most memorable places on the earth. Our unique philosophy on world travel (and our incessant search for "fun") ensures that your experience is interesting, educational, inspiring, and unforgettable. Below we have listed a few of the questions that we frequently get from clients:
What types of activities are involved in each Immersa Global experience?
Our experiences focus on one or more of the following categories and each area comes with its own set of activities, including but not limited to:
- Language Holiday: language classes, cultural workshops, cooking classes, wine or beer tastings, food tours, host family experience and dance classes (Costa Rica only)
- Food & Wine Experiences: winery visits, vineyard walks, food and wine pairings, blind wine tastings, conversations with wine makers, viticulturists, vineyard owners and more
What do your tours include?
Our tours include double-occupancy lodging at four-star hotels, meals as indicated in the tour itinerary, local transportation, all organized culinary and drink experiences, and the professional services of the Immersa Global host and, sometimes, a local guide. Deluxe or single accommodation upgrades are available for each tour, upon request.
Prefer a private tour? Please click here.
Will my itinerary be exactly as listed on the website?
Everything in the "What is Included" section will remain the same. However sometimes we have to modify the details of the itinerary based on changes that take place in the city or village that we're visiting. Nevertheless, rest assured that the quality of the replacement activity or service provider will be on par or better than what was originally scheduled. Don't forget that we're true bon vivants too so we know where all the good stuff is!
What is a single supplement?
Our program prices are based on double occupancy. If you are traveling alone, we will find you a roommate of the same gender. Unlike most tour companies, If we can’t find you a roommate then you may end up getting your own room at no charge (although this is fairly rare). You also have the option to pay the single supplement to get your own room if you don’t want a roommate. Inquire about this supplement for the specific country and program that you'e chosen.
What are the hotels and restaurants like?
We select hotels that provide unique and comfortable accommodations while also being conveniently located. We prefer to use locally-owned luxurious boutique hotels where we have an established relationship with the owners and a management team. The same goes for the gourmet and authentic restaurants that we chose. We can assure you that we've personally visited every single hotel and restaurant that we use.
Am I able to bring my young children on this trip?
Immersa Global's experiences are designed by adults for adults. If you would like a child-friendly experience, please consider having a customized program created for your group. Click here for more information.
When is my tour payment due?
Registering for an Immersa Global experience requires a deposit of $500 per person, payable by check, money order, bank transfer or PayPal. The remaining amount due must be paid 60 days prior to the trip departure. If you wish to pay the remaining balance by credit card there will be a 3% administrative fee. Please note we reserve the right to treat your reservation as canceled if your final payment is not made when due. If you sign up for a trip 45 days or less before the departure date, the entire trip price must be paid by credit card with the 3% fee on the remaining balance.
For custom tours, we require a non-refundable payment of $500 before we begin making the required customization. This payment serves as the deposit for the tour leader. If we set up the tour as requested and the tour does not run, this payment is forfeit.
What if I have to cancel a tour
If you cancel your reservation with 60 days or more advance notice, you can apply all payments made to another Immersa Global in the same calendar year or the year following. If you cancel with fewer than 60 days advance notice you forfeit all payments made. For private and custom tours, you must cancel with 90 days notice to be able to transfer your payments. This is one of the more lenient cancellation policies in the industry because if you give us enough notice and can travel at a later date, you do not lose any money at all. We strongly recommend you purchase travel insurance that covers your tour payment and airfare; if you choose not to purchase travel insurance, you are taking the risk upon yourself. We reserve the right to cancel a tour, but in this case, you will receive a full refund.
- An Important Note About Private Tours and Minimum Numbers:
Most of our private tours have low minimums (in most cases, four to six participants). However, if a cancellation of one or more of your group members brings you below the required minimum, you as a group must decide whether to distribute the cost of any amounts due among the remaining group members OR cancel the tour. If you choose to cancel the tour, we will treat each person’s payments as per the policy above. Of course, you always have the option to recruit more group members.
What happens once I book a tour?
After we receive your deposit we will send you an electronic pre-departure packet with detailed arrival and departure information, suggestions for making travel arrangements, packing list, insurance information, and information about the area we will be visiting. For our fixed-date public tours, once we confirm the tour has enough participants you can purchase your airfare. For private and custom tours, we will notify you when the group has met its minimum number.